Communication Service Providers
AI takes the center stage as the telecommunication industry needs to keep track of the vastly changing and expanding scope of services, such as autonomous vehicles, IoT, and more; new approaches to network operations and customer experience management are required. AI hereby plays a pivotal role in improving the customer mix and reducing the operating costs.
AI in the CSP value chain improving customer journeys and operations
Build & Maintain Network
Network operator–issue matching
Battery CAPEX optimization
Marketing & Sales
Lifetime value prediction
Churn rate prediction
Ticket routing, prioritization & matching
Intelligent incident management
Improved experiences for a new generation of customers
New generations of customers expect a personalized and realtime manner of interacting with their provider.
Whether it is to proactively deal with bill-shock events, automate care conversations using personalized chatbots, or build better churn models; being able to provide a personalized customer journey is increasingly a top-of-mind priority for CSPs.
Companies that are making extensive use of AI in this field are not only reaping the benefits of increased customer satisfaction and loyalty, but are also decreasing fraud and improving operation,s which adds to their bottom line.
Increased margins through intelligent operations
Streamlining Operation Support Systems (OSS) as well as backbone infrastructures, have an immediate impact on the bottom line of a CSP.
While infrastructure is increasingly virtualized, software-defined networks add both complexity and opportunity. Using AI to increase security, quality of service, while reducing the overall cost of the infrastructure is a field where deep and machine learning adds excellent value.
Whether a CSP wants to build self-optimizing networks (SON), where algorithms based on deep learning can optimize the quality of the network based on traffic information by region or time-zone, or deploy virtualized network functions (VNF), AI algorithms provide the means to scale, operate automatically.
New monetization opportunities using AI
Together with 5G, IoT, and cloud computing, AI is radically reshaping the telecommunications landscape in an era of advanced digitization and rapid technological development.
These new applications and requests drastically change the future service offering of the CSP industry, where AI is a crucial driver for the digitization of incumbents.