Chatlayer, A Faktion Spin-Off: Conversational AI Platform in 125+ Languages

Chatlayer empowers smart businesses to have authentic, valuable conversations with their customers through the power of AI. Chatlayer's clients are global leaders in their fields, using intelligent conversational AI to automate customer engagement, increase quality, drive efficiency, and bring customer intimacy to the next level. Across multiple channels, in 125 languages.

Need

Key Features

‍No-code, Multi-functional SaaS Platform: Start building instantly with industry templates. Features include drag-and-drop design, rich media, action plugins, code editor support, and conditional routing.
World-class AI & Language-Independent NLP: Proprietary AI by PhD researchers offers scalable, flexible NLP. Train bots in one language to understand 125. Extract simple to complex entities.
Fast Data Annotation with NLG: Define intents and entities easily with Natural Language Generation and Active Learning tools, boosting word diversity and training efficiency.
Smart AI-driven Analytics: Identify and fix dialogue issues with AI insights. Analyse intent overlaps, word diversity, and model performance with actionable recommendations.
End-to-End Integration: Seamless integration with Salesforce, Genesys, and 3rd-party tools via Webhook API. Connect to SMS, messaging apps, social media, Teams, Slack, and telephony systems.

The solution

Sinch Acquisition

Sinch, a cloud communications leader, has acquired our successful spinoff Chatlayer, aligning with its goal to enhance customer experiences through advanced AI and NLU capabilities in next-gen messaging channels.

When joining Chatlayer as Chief Commercial Officer, I was empowered to operate independently to tune and boost the company's business model to SaaS, initiate fundraising, and in my capacity as CEO lead the M&A activity resulting in the acquisition by Sinch - a NASDAQ stock listed company. Chatlayer is now a core proposition of Sinch who is active on a global scale. The growth has been a great experience for the whole team.

Rick Van Esch - CEO Chatlayer

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