Ferranti partnered with Faktion to cut through AI hype and identify high-impact use cases. Through workshops, interviews, and feasibility scoring, we delivered a clear roadmap for an AI-driven Document Q&A system—laying the foundation for scalable, real-world AI integration.
In the midst of the current AI buzz, many organizations find themselves at a crossroads: they recognize AI’s potential to transform operations and products but struggle to pinpoint the most beneficial applications.
Ferranti, a leader in the Energy & Utility sector, found itself in exactly this position. Their flagship product, MECOMS 365, renowned for its global reach and flexibility, provides utilities worldwide with tailored solutions. Given the platform’s flexibility and global reach, Ferranti’s staff spend more than half of their time tailoring solutions for diverse client requirements and ongoing support requests.
Faced with this challenge, Ferranti approached Faktion with two main questions:
With so many potential avenues for applying AI, Ferranti needed a clear way to prioritize use cases, understand the feasibility, and align efforts with organizational strategy. The risk of chasing AI hype without direction or measurable impact was too high. Therefore, defining a focused roadmap that addresses the most pressing business needs—particularly around knowledge distribution—became paramount.
To address this uncertainty and avoid ad-hoc experimentation, Ferranti partnered with Faktion. Instead of rushing into building AI applications immediately, we adopted a systematic, three-step plan to identify the most promising use cases. The goal was to ensure any AI initiative directly addresses a real business bottleneck, offers tangible value, and is fully aligned with Ferranti’s future vision for MECOMS and related services.
The resulting solution framework centred on:
This structured approach ensured each AI concept was rooted in real-world business needs, giving Ferranti clarity on which projects to prioritize, how to plan them, and how to measure success over time.
Building on this overarching solution, Faktion led a series of workshops and user interviews aimed at discovering, refining, and validating the AI opportunities that matter most to Ferranti.
By collaborating with Faktion, Ferranti successfully navigated the AI hype and emerged with a clear, actionable roadmap. Key results include:
Looking ahead, the next phase involves building the prototype of the Document Q&A system, testing it with real-world data, and refining it based on performance metrics and user feedback. From there, Ferranti plans to operationalize and scale the solution, ensuring it seamlessly integrates into existing infrastructure. In short, Ferranti has laid a solid foundation for AI-led innovation, poised to unlock new levels of performance and value for both their teams and clients across the Energy & Utility sector.