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What we look for in ML Engineers

I have read a lot of bullshit over the years about Machine Learning Engineers or Data Scientists. They are unicorns who are perfect mathematicians, software developers, graphic design experts and strategy consultants. I call bullshit. So, what do we find…

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Beating the Unbeatable*

Big corporations like Microsoft, IBM, Google, Amazon or Facebook have an unfair advantage when it comes to Machine Learning. They have massive amounts of data, datacenters and the budget to hire the most talented software engineers in the world. So…

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How not to do AI

By Joachim Jonkers, Project Manager at Faction XYZ. Read on Medium. One morning over breakfast, Steve Masters, CEO of Parts Unlimited, an automotive parts company, was captivated by a newspaper article on the Artificial Intelligence revolution. The author promised it…

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Contact Center 2025 – The Technology Side

While cloud-based contact centers are hardly a new technology, they remain a critical element in unlocking future innovations. Due to higher processing, storage and bandwidth capabilities, the cost and flexibility of running and operating a cloud-based contact center cannot outweigh the…

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Contact Center 2025 – The consumer side

In a world where consumers are connected to the Internet, and each other, on a permanent basis, expectations on customer support are fundamentally changing. In this always-on economy, emerging generations of digital natives require instant attendance and resolution of their…

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