With the global artificial intelligence (AI) market expected to be at almost $60 billion by 2025, many applications transform everyday life. Organizations seek ways to sustain their competitiveness in the marketplace by using AI to power what people see online, purchase products, and provide personal recommendations. As consumers realize the benefits of AI to them, they are more willing to share personal data, giving businesses a fantastic opportunity to innovate.
While cloud-based contact centers are hardly a new technology, they remain a critical element in unlocking future innovations. Due to higher processing, storage and bandwidth capabilities, the cost and flexibility of running and operating a cloud-based contact center cannot outweigh the benefits of an on-premise contact center in the light of future innovations.