Communication Service Providers AI takes the center stage as the telecommunication industry needs to keep track of the vastly changing and expanding scope of services, such as autonomous vehicles, IoT, and more; new approaches to network operations and customer experience management are required. AI hereby plays a pivotal role in improving the customer mix and …
#Interact is a product, developed by Proximus allowing companies to easily manage all customer conversations. Whether it is through email, Twitter, Facebook or Whatsapp all channels can be managed from within just one application; #Interact. Faktion supports Proximus on the continues development of this intelligent live-chat support system for contact centres. In turn, Faktion and Chatlayer are active resellers of their product.
While cloud-based contact centers are hardly a new technology, they remain a critical element in unlocking future innovations. Due to higher processing, storage and bandwidth capabilities, the cost and flexibility of running and operating a cloud-based contact center cannot outweigh the benefits of an on-premise contact center in the light of future innovations.